EXCHANGES AND RETURNS
We help you resolve your doubts before and after your purchase.
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EXCHANGES AND RETURNS
You have 14 calendar days from the delivery of your order to request an exchange or a return.
You can manage your exchange or return request directly from our returns portal.
· How to make an exchange: Select the item you want to exchange and tell us the size you need. Once we receive it in perfect condition, we'll send you the new pair. The cost of the size exchange will be requested in the last step of the process.
· How to make a return: Select the item you want to return and follow the steps indicated. The cost of the return will be deducted from the final refund amount.
COSTS
The exchange costs shown in the table apply to the first size exchange. From the second exchange onwards, the request is processed as a return.
Country / Region
Changes
Returns
Spain (Mainland)
FREE
4,90 €
Spain (Balearic Islands, Ceuta and Melilla)
4,90 €
6,90 €
Spain (Canary Islands)
Exchanges not accepted, returns only
14,90 €
Portugal (Mainland)
FREE
4,90 €
EU Zone 1 *
6,90 €
9,90 €
EU Zone 2 *
9,90 €
14,90 €
EU Zone 3 *
15,90 €
19,90 €
Outside the EU
No disponible por el momento
Not available at the moment
- EU Zone 1: Germany, Austria, Belgium, Czech Republic, Denmark, Slovakia, Slovenia, France, Italy, Luxembourg, Netherlands and Poland
- EU Zone 2: Bulgaria, Croatia, Estonia, Hungary, Ireland, Latvia, Lithuania, Romania, Sweden, Finland and Greece
- EU Zone 3: Cyprus and Malta
PRODUCT CONDITIONS
To accept an exchange or return, the product must meet the following requirements:
- Unused and with no signs of wear.
- No stains, dirt or odors.
- With all original tags.
- In its original packaging and in good condition.
We recommend not walking in the shoes on dirty surfaces to avoid visible marks on the sole. The box must be protected inside an additional shipping bag or box to prevent damage during transit.
If the returned product does not meet these conditions, we may apply a reduction to the refund or, in exceptional cases, reject the return. If that were the case, we'll let you know beforehand and send you the photos as supporting evidence.
REFUNDS
Once we receive your return, we review it within a maximum of 5 business days. If everything is correct, we process the refund to the original payment method. Your bank may take an additional 3 to 10 days to reflect it in your account.
If the product shows clear signs of use beyond trying on the size, we may apply a 50% reduction to the amount to be refunded. We'll let you know beforehand with photos as supporting evidence. If you don't agree, you can ask us to send it back to you, covering the shipping costs.
ORDER CANCELLATION
You can modify or cancel your order as long as it has not yet been processed or shipped. If you need to make any changes, contact us as soon as possible and we'll do everything we can to help you. If the order has already been shipped, we won't be able to modify it, but you can manage it as a return once you receive it.